Hi, Shopkeepers!

We’re happy to help with any problems you may encounter in the game. We also want to hear about any ideas you may have for making our game better!

⚠️ Before you reach out to us, please make sure you have already checked our articles in this Help Center! The answer you need might be there waiting for you. 😉

How to reach us:

💫 The best way to reach us is on Discord. You can direct support requests through our support channels. Join the official Monstronauts Discord here: https://discord.gg/monstronauts

🍦 You can also contact us by email through support@monstronauts.com

When you contact us, please make sure your message includes the following to help us assist you better:

1. The game you need help with
2. The device you are using
3. The OS version your device is running on
4. Your Player ID (this can be found on the loading screen or in the "Options" under the "System" tab).
5. The game version you are running (this can be seen on the loading screen)
6. A screenshot or any video preview demonstrating the current problem you're experiencing

We’re always happy to help! ✨

We value your privacy and security. Our company never requests or stores confidential data such as bank card details, passport information, or any other personal information not specified in our Privacy Policy.

Please stay vigilant and do not share such information with anyone. We only collect the data necessary to ensure the gameplay and improve the quality of our services, and we always act in accordance with our Privacy Policy.